Delivery & Returns

All orders are processed as soon as the transaction is complete. When the items leave our warehouse you will receive an email containing your tracking number. If you wish to track your shipment please visit https://www.postnord.se/vara-verktyg/spara-brev-paket-och-pall/ for domestic shippings, or www.ups.com for international shippings. 

Please note that any extra taxes and duties due to the destination country are the responsibility of the customer.


Domestic shipping (Sweden) - Postnord
The domestic shipping rate is SEK 60.

Postnord operates Monday to Friday for Sweden-based customers, thus we only process orders during these days. Packages can be collected at your local post office. Please note that packages not collected within 7 days will be returned to CLOEYS' webshop. Normally deliveries take approximately 1-3 work days, but we are not to be held responsible for delayed deliveries since we are not accountable for unexpected proceedings. 


International shipping (within EU) - UPS
International shipping cost within the European Union is SEK 100 / EUR 10.

When your parcel is handed over to the courier, delivery can take 2-10 business days depending on the country. However, we can not be held liable for any delays when we have no control over unexpected events during shipment. Please note that packages that are not retrieved within 14 days will be returned to CLOEYS's webshop. For additional information on our courier of choice, please visit www.ups.com.

Overseas shipping (outside EU) - UPS
International shipping cost outside the European Union is SEK 300 / 30 EUR. Duty may be added for purchases outside the EU.

When your parcel is handed over to the courier, delivery can take 2-10 business days depending on the country. However, we can not be held liable for any delays when we have no control over unexpected events during shipment. Please note that packages that are not retrieved within 14 days will be returned to CLOEYS's webshop. For additional information on our courier of choice, please visit or www.ups.com.

Returns within Sweden
You can use you returnlabel that is included in your package for a return within 14 days of receiving your parcel. Please ensure all returned products are unworn, unwashed, and placed in the initial packaging. If this is not respected, we might not accept your return. 

Please keep the return postage tracking information for your records as proof of shipping. CLOEYS will not be held responsible for tracking your return to us or lost items. The cost of the original freight and returns fee will not be reimbursed or refunded. 

Returns from abroad
You can make a return within 14 days of receiving your parcel. Please ensure all returned products are unworn, unwashed, and placed in the initial packaging. If this is not respected, we might not accept your return. 

Send your return to:
M3 Logistics
Speditionsvägen 22, 142 50 , Skogås.
Phone number: +468 - 410 423 60

Mark your package with CLOEYS and your ordernuber. 

Please keep the return postage tracking information for your records as proof of shipping. CLOEYS will not be held responsible for tracking your return to us or lost items. The cost of the original freight and returns fee will not be reimbursed or refunded.

Damaged or faulty item
If you have obtained a damaged or faulty item, please notify us by email at info@cloeys.se within 14 days of receiving the order to be eligible for a refund. After 14 days, we will try to rectify or obtain a replacement.